Shipping costs


For metropolitan France, Belgium and Luxembourg DOM/TOM:

Mondial Relay Delivery
According to preferential rate Mondial Relay

POST delivery
According to public rates on the POST.lu website

Delivery La Poste
According to green letter rate on the website of La Poste Fr / Colissimo

Delivery in equestrian center
Within a radius of 40km around Luxembourg or Longwy on request

Hand delivery
Free in Longwy and Luxembourg / Howald / Hesperange on request.


You will be delivered to your home within 3 to 10 days. (excluding heavy products with participation in shipping costs)
We reserve the right to choose another mode of transportation.
You will be notified by email when you leave your order.

 
All these delays are indicative deadlines, dependent solely on the carrier, and can not in any case engage the responsibility of The Black Horse


Attention: additional participation for heavy or bulky items:
choose payment by check, we calculate the delivery costs and contact you for the payment of your order
WARNING ; to minimize shipping costs (volumetric weight) we remove all packaging that increase the volume of packages

Shipping time:

Orders are usually shipped within 2 to 3 days.

Receipt of the order:

It is the responsibility of the recipient to check the condition of the goods upon receipt and make any necessary findings in case of breakage, damage or missing, expressing its reservations on the delivery note, and within 48 hours after the delivery. receipt of the goods, by registered letter with acknowledgment of receipt to the carrier, including a copy to the seller, in order to preserve his rights.
The average shipping time of orders is 2 days (excluding weekends and holidays) after the end of each sale. When the delays are different, they are specified at the time of the order.
Delivery within the deadlines can intervene only if the customer has communicated to the seller exact information on the addressee's details. In case of error, The Black Horse can not be held responsible for the impossibility to deliver the goods in place and time.

Sold out :

Whenever possible we keep our items in stock but it may happen that we are breaking for some of them.
If you are not delivered within 20 days of the order date (excluding known brands for the length of their manufacturing lead time) we will compensate you with a gift voucher of 2% of the amount of your order.

Special orders:
In addition to the products we have regularly in stock, we have a wide range of specific products such as saddles, nets, pants, .. available on order.
These products are identified by the words "On Order"
To order them, you must create an account and contact us by sending us the list of products, as well as your contact information. A manager will contact you in order to carry out the order


Trades :

    Error on our part:

The buyer must contact us by email so that we send him a return slip.
In this case it must return the unused item with the tags still in place in its original undamaged packaging and a shipping carton.

    Buyer error:

If the size of an ordered item is not suitable, the buyer can request that it be refunded or that we make him a credit so he can recommend the item in the right size.
In this case it must return the unused item with the tags still in place in its original undamaged packaging and a shipping carton.

The costs of return and re-routing are the sole responsibility of the buyer.

The right of withdrawal

The consumer has a period of 14 working days to return, at its expense, the products do not suit him.

This period runs from the day of the delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day.

All returns must be reported in advance to the Order Service of The Black Horse by sending an email to info@theblackhorse.fr.

Understanding your details and the subject of your complaint by specifying the reference of the order. The product (s) must be returned at the expense of the consumer to:

The Black Horse
40b Rue Pierre Alber Labro
54400 Longwy

Only returned products returned intact with labels still in place, and in perfect condition for resale.
Any product that has been damaged will not be refunded or exchanged.

In case of exercise of the right of withdrawal, The Black Horse will refund the consumer within 14 days.

The consumer will then be reimbursed by crediting his bank account (secure transaction) in case of payment by credit card, or by check in other cases.

Customized / embroidered products are not returned or exchanged